Front Desk Agent in Dover, Arkansas

*Candidate must have at least one year of experince in hospitality*
GENERAL DESCRIPTION:
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
Anticipate guests service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Thank guests with genuine appreciation and provide a caring farewell.
Process all guest check-ins by confirming reservations, assigning room, and activating room key Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports, identify any special requests and check reports for accuracy.
Assign rooms according to guest request and preferences whenever possible.
Complete designated cashier and closing reports in the computer system.
Complete shifts checklist.